Privacy Policy | Femina Wellness

Femina™ by Velobiotics ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), the California Consumer Privacy Act (CCPA), and the UK Data Protection Act 2018.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, and contact details when you register or contact us
Health-related information you voluntarily submit through our V-Check, pH Tracker, or community tools
Purchase and transaction data when you buy products through Velobiotics.com
Device and usage data collected automatically (IP address, browser type, pages visited)
Cookie data as described in our Cookie Policy section below

2. How We Use Your Information

To provide, operate, and improve our products and services
To personalise your experience and deliver relevant content
To communicate with you about orders, health tools, and community updates
To send marketing communications (with your explicit consent)
To comply with legal obligations under POPIA, GDPR, and other applicable laws
To detect, prevent, and address fraud or security issues

3. Lawful Basis for Processing

Under GDPR and POPIA, we process your data on the following lawful grounds:

Consent — for marketing emails and optional health tracking features
Contractual necessity — to fulfil orders and manage your account
Legitimate interests — to improve our services and prevent fraud
Legal obligation — to comply with applicable laws

4. Sharing of Information

We do not sell your personal information. We may share data with:

Trusted third-party service providers (payment processors, email platforms, analytics tools) under strict data processing agreements
Law enforcement or regulatory authorities where legally required
Successor entities in the event of a business merger or acquisition

5. Your Rights

Depending on your jurisdiction, you have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Object to or restrict processing
Data portability (GDPR)
Lodge a complaint with your local supervisory authority (e.g. ICO in the UK, Information Regulator in South Africa)

To exercise any right, contact us at femina@velobiotics.com.

6. Cookies

We use essential cookies for site functionality, analytics cookies to understand usage, and optional marketing cookies. You may accept or reject non-essential cookies via our Cookie Consent banner. Essential cookies cannot be disabled as they are required for the site to function.

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. Health-related data collected through our wellness tools is retained for up to 24 months and can be deleted upon request.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, AES-256 data storage, and access controls. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

Femina™ Privacy Officer
Velobiotics (Pty) Ltd
Email: femina@velobiotics.com
Website: velobiotics.com